It is a skill based programme which focuses on enhancing the skill of candidate undergoing training in handling people walking in a hospital or healthcare organisation. It is focussed on increasing customer experience through resource management and also developing skills of handling billing and insurance work of a healthcare organization.
A trained font desk coordinator has a huge scope in the healthcare industry he/she can work in any hospital as a front desk coordinator , as a staff supervisor , as insurance executive in insurance companies , medical administrative assistant , patient care coordinator and also medical billing manager
The average salary ranges from around 1,92,000 to 2,16,000 per annum depending on the experience one holds
Any class 12th pass candidate or any graduate from any stream willing to make a career in the administrative
Module 1 |
Introduction to functions of Hospital Front Desk Coordinator |
Module 2 |
Consent,Reporting& Documentation |
Module 3 |
Basic Structure and Function of the Human Body |
Module 4 |
Introduction to Medical Terminology required related to front desk functioning |
Module 5 |
Infection Control & Prevention |
Module 6 |
Personal Hygiene |
Module 7 |
Professional Behaviour at work settings |
Module 8 |
Rights & Responsibilities of Patient’ s |
Module 9 |
Maintain conducive Environment in Emergency Situations |
Module 10 |
Hospital Information System Medical Software Applications |
Module 11 |
Payment and Billing |
Module 12 |
Customer Service Excellence and Patient Satisfaction |
Module 13 |
Safety & First Aid |
Module 14 |
Basic Life Support |
Module 15 |
Bio Medical Waste Management |
Module 16 |
Institutional Emergencies, Fire |
Module 17 |
Basic Computer Knowledge |
Module 18 |
Soft Skills &Communication |